Return policy.

The short version. We'll re-issue your deed for free if it didn't arrive, got corrupted, or we made the error. Personalized digital goods are otherwise non-refundable. You have 14 days to ask.

What we'll fix at no charge

If any of these happen, write us and we'll send a fresh copy. No charge, no questions beyond what we need to make it right.

• Your deed email never arrived. Check your spam folder first, then contact us.
• The PDF won't open, is blank, or is corrupted on download.
• We mistyped or misformatted what you submitted on the personalization form.
• The download link from your order confirmation expired before you could use it.

What we won't refund

Because every deed is personalized and delivered digitally the moment payment clears, we can't take it back the way a store takes back a sweater. The following are not grounds for a refund.

• Change of mind or buyer's remorse after the deed has been delivered.
• A typo in the text you submitted. We render exactly what you gave us. As a courtesy we may re-issue a corrected version within 14 days at our discretion, but it isn't a right.
• Pet photo quality or composition you no longer like. We render the file you uploaded. We won't re-render with a different photo unless the original error was ours.
• Religious or spiritual dissatisfaction with the product. The deed is a novelty keepsake, not a theological instrument.
• A gift recipient who didn't care for it. We can still help with delivery or formatting issues, but taste isn't covered.

The window

You have 14 days from the date of purchase to ask for a fix under this policy. After 14 days we may still help on a case-by-case basis, but it's discretionary and not guaranteed. The sooner you write, the easier it is for us to track down what went wrong.

How to request a fix

Send us a note through our contact form. To speed things up, include:

• Your order number from the confirmation email, if you have it.
• The email address you used at checkout.
• Which case it falls under (didn't arrive, won't open, our typo, expired link).
• A screenshot or copy of the error, if there is one.

We aim to respond within 2 business days.

Refunds, rather than re-issue

If we've made a good-faith attempt and still can't deliver a working file, we'll refund the order. Refunds go back to the original payment method through Stripe and typically land within 5 to 10 business days. The 3.5% processing fee is refunded along with the order total, so you get back what you paid.

Chargebacks

Please contact us before opening a chargeback with your bank. We will almost always fix the underlying issue if you ask, and we respond fast. Chargebacks create fees and paperwork for everyone and rarely move faster than just emailing us. We're on your side, talk to us first.

Contact

Anything in this policy unclear, or a situation that doesn't quite fit a bucket above? Reach us through the contact form. A real person reads every note.